Your world is coming apart. You've been taken by surprise by a crisis. You have no idea what's happening or what it all means. Just when it seems that things can't get worse, someone turns to you and says, "You're in charge - what do we do now?" This entertaining presentation uses a case study approach to identify key strategies that work in any crisis. The examples range from the 18th to the 21st Centuries and from natural disasters to poor management decisions. In this presentation, you will learn: - The three phases that you will go through when faced with crisis and how they can help or hinder your success. - The six stages of a crisis and how the demands on your leadership change with each. - Six steps that will position you to resolve crisis. Crisis is the time when leaders show their worth. Will you lead or be part of the crisis?