Words have profound power - they can lift someone up or tear them down. Jan Spence shares how pursuing her life-long dream of playing professional football led to the unexpected opportunity to affect change through encouraging words and simple actions. Through her humorous and touching journey, she reveals that words and gestures can transform a group of competitors into teammates. In the workplace, something as basic as peer-to-peer encouragement can boost productivity, increase employee engagement, and foster teamwork and innovation. In a time when hateful words or a â€œthumbs downâ€ are just a click away, these invaluable lessons teach others how â€œCheer Leadershipâ€ can transform employee and client relations. After this session, attendees will be able to: 1. Implement practical ways to encourage others. 2. Discover and use their unique gifts in the workplace and with customers and prospects. 3. Find new opportunities to connect with employees, colleagues, and clients in a distinctive way to increase engagement.