Shift Happens!® When You Start D-A-T-I-N-G Your Customer®

Shift Happens!® When You Start D-A-T-I-N-G Your Customer®

A Relationship Manual-Published 7/1/17

Clearly, we are in a time of deep depression and deterioration when it comes to the way we treat our customers. We buy from vendors where there is the least hassle, the least ignorance, the least apathy. If you believe, as Jim does, that most of the organizations we deal with are besieged by incompetence and a palpable, rampant indifference to the art of creating and keeping a customer, D-A-T-I-N-G Your Customer® is what your organization needs to create and maintain great relationships. Jim provides expert services that make customer focus a lasting part of the fabric of your organization. In addition to speaking Jim and his team can diagnose how well your company performs on critical market-driven behaviors, providing you invaluable insight into how you benchmark with other organizations navigate the change journey. Jim's presentation delivers a 'view' that ultimately provides to be so compelling your attendees can never see a Customer in quite the same way again. As Customers have learned to tolerate mediocrity and to gravitate to the least mediocre treatment we can find. And the by product of mediocrity is price sensitivity. Your attendees will leave with practical information they can apply immediately to obtain and retain their customers. It's just like D-A-T-I-N-G. The goal is to bring them back. In his presentation, Jim introduces "best of class" Customer retention insights. Your attendees will learn about how to WOW them, not WHY them. Jim will offer a 'relationship manual to create 'Customer Insistence' that develops a pattern of repeat transactions. It's about being transformational, not transactional that creates long term relationships. BOTTOM LINE D-A-T-I-N-G Your Customer® is all about creating relationships. The passionate pursuit of customer loyalty isn’t about pricing, or gadgets, or perfectly performing products. Your audience will learn how to observe and isolate cause and effect relationships. It’s about Customers and gaining the love, respect, trust, and commitment to those Customers! He refers to this state as engagement. It's all about relationships. READY TO CHAT? One phone conversation will expose you to a unique way to engage me as your keynote speaker using the Idea Exchange that delivers monetized suggestions that increase income, reduce costs, and contribute to the ROI of the event. -------------- Here's a few short AHAs from attendee at D-A-T-I-N-G Your Customer®>>>>>>>>>>>>> "Dating Your Customer has a most memorable concept (treating your customer as if they are your date) for succeeding in business. As I listeded to the direct, easy-to-implement ideas, I learned how much sense this concept makes. And you’'ll wonder why no one thought of this idea before." "Jim brought dozens of memorable, business-oriented quotes from other successful business entrepreneurs of which is food for thought. My favorite? “Nothing changes if nothing changes.” While this seems simple on the surface, it’s deep and relevant to everyone trying to grow their business." "I use my notes from his presentation it as a reference whenever I think you've tried everything else to make your business work. His book, Dating Your Customer is so packed with great ideas that every time you open it, you’ll discover a new one." ----------- To discuss how to make 'shift happen' call his cell 312 909-9700 or office 312 527-9111.

James D. Feldman CSP, CITE, CPIM, CPT, PCS — Motivational Speaker

James D. Feldman CSP, CITE, CPIM, CPT, PCS

The Nowist™ Transformation Advisor Delivering Real Results

James communicates thoughtfully, prepares carefully, arrives early, and is perfectly prepared. He understands how to use all 5 senses for active participation and leverages his expertise using licensed movie scenes to drive content points home now.

View Speaker Profile