In today’s uber-connected, competitive, and often less-than-patient world – the CUSTOMER is KEY! Your bottom line? To succeed you need the tools, mindset and strategies to provide WORLD CLASS CUSTOMER SERVICE that has the ability to create both MEMORABLE MOMENTS of MAGIC and FOR LIFE. Learning Objectives: - Be AHEAD of the CURVE in terms of customer needs and expectations - DELIVER the OUTSTANDING customer service that DRIVES competitive edge - PINPOINT BAD customer service and send it packing Adopt 21 ways to make INCREDIBLE first impressions - Master POSITIVE RAPPORT with customers for optimal impact - ENGAGE listening SKILLS and adopt a SERVICE BEYOND SELF approach - WELCOME complaints and criticism for the OPPORTUNITY it presents - Turn DISGRUNTLED or DIFFICULT customers into LOYAL, RAVING fans -Use LANGUAGE to create COMFORT – a KEY to customer connectivity - Tap into your TALENTS, engage your WORKFORCE, and showcase your STRENGTHS No matter what industry you’re in, or job title you adopt, we are ALL in the business of PEOPLE. When you learn the skills, mindsets and insights for bringing your BEST SELF to the table each day, you win. When YOUR TEAM collectively does the same and delivers the customer experience to its highest level – then your entire organization not only wins, but sets a momentum in motion that’s just hard to beat. Let the winning begin.