STRAIGHT TALK TO BOOST YOUR BOTTOM LINE Perfect for managers, sales professionals and customer service: We're all tired of the programs that discuss "he said / she said" gender differences in business. This presentation takes attendees beyond gender stereotypes and to the next level. Utilizing stories, humor and audience participation, Sylvia ensures that attendees will leave with practical tools they can immediately implement. Content and humor, no fluff! Key takeaways: 1) An understanding of individual's communication patterns that are potentially turning off customers and colleagues. 2)The top five tools to immediately be more successful with your language and your life. 3) The tough thing customers will never tell you (but you need to know)!