Communicating with accountability Changing roles to being the seeker of information Seeing the world from "their perspective" NOT yours Benefits to being a better communicator 9 Techniques to being a better, more effective listener on the telephone or in person How to deal with difficult customers How to recognize someones communication style and then communicate with them in a way in which they WANT to be communicated Looking at communication as a tool to achieve success One of the common threads among world class organizations is their ability to COMMUNICATE and do it empathetically. On a daily basis we work with people who have different opinions, values, beliefs, and needs than our own. Our ability to exchange ideas with others, understand others' perspectives, solve problems and successfully utilize the steps and processes presented in this session will depend significantly on how effectively we are able to communicate with others. Effective communication is our most powerful persuasive and influential tool and is probably the best kept secret of the top organizations in the world. In his usual upbeat, entertaining and content-driven style, Certified Speaking Professional Jeff Tobe, encourages participants to gain the edge that will take them to the next plateau as this crazy business climate continues to change.