Most Recent Programs

As organizations become increasingly team-centric, the workforce becomes both younger and older, technology catalyzes faster change, and business challenges grow more global and diverse, fresh challenges in leadership development and shaping culture are emerging. What we know is that leadership behavior and culture directly impact organizational performance, customer service, employee engagement, and retention. It’s not only about equipping and leading but understanding how to use data and behavioral information to manage and influence culture. Culture is the competitive advantage in the new business economy. Culture can determine success or failure in times of change: mergers, growth, new product lines and offerings can either succeed or fail depending on the health and alignment of the organizations culture. Creating an outstanding culture where people lead, innovate and show up fully engaged provides a long-term competitive advantage by turning challenges and difficu...

Experiential and visual. A rather unique corporate event that addresses the topic of problem-solving. Very experiential & visual! Freeman tells the gripping story of the history and drama surrounding the cracking of the code to hieroglyphics, which later unlocked the secrets of ancient Egypt. I have created the world’s first and only full size, 3D replica of the famous Rosetta Stone. One of my replicas was on the movie set of “Night At The Museum 3“….one of the last movies Robin Williams was in. Found in 1799 on the west bank of the Nile by French soldiers, this 1,700 pound fragment of an ancient slab gave up the clues that ultimately cracked the code to hieroglyphics some 23 years later in 1822 – unlocking the secrets of ancient Egypt – www.RosettaStoneHistory.com I spoke on this topic a a number of times for NSA, RE/MAX, National Museum of Language and more. A few years ago in Iceland I did this presentation for WACRA (World Airline Customer Relations Association), ...

Terrorism & Violence DON’T LET A WORKPLACE VIOLENT INCIDENT TURN INTO THE NEXT ACTION MOVIE YOU STAR IN! You just came back from lunch to find a gunman holding your staff hostage. Someone barged into your office with a gun. Do you know what to do? As a survivor of a failed double assassination attempt on my life, and as a special investigator with the New York Police Department, I have helped many organizations understand the value of being prepared for any sudden emergency in the work place or in the public domain. Understanding terrorism and violence is a must for any organization, no matter how large or small. Terrorist threats are plentiful around the globe, but when those threats hit close to home, they can be extremely concerning. Because most acts of terrorism in the U.S. have occurred where people work, and play and because corporations and the workplace have been identified as high value targets of terrorism, it is essential that preparedness, response and recove...

About the Presentation: Communication challenges happen for all of us and no one is immune to the differences or unrealized expectations that often cause these challenges. The amount of time spent by organizations and businesses on communication challenges is surprisingly high. Quality of relationships and productivity in the workplace can improve drastically by applying the right information to resolve disputes before they escalate. Discover in this session the eight principles that can equip leaders to use in order to handle communication successfully and reduce its potentially challenging impact. Presentation Objectives: · Explore how ineffective communication impacts the work environment (impact to morale, productivity) · Understand the various warning signs and triggers of conflict · Learn the 8 principles and a process for addressing situations in order to create a healthier and more productive work environment · How to coach your leaders to deescalate and resolve conf...

In this program, apartment industry professionals will learn strategies, tactics & Insights on how to improve their team's performance and how to provide an exceptional customer service experience to their tenants. Upon your request and input, I will add additional learning objectives to this program to fit your needs. Here are a few key points that I will share along with your program input: 1. Apartment Professional Mindset 2.0 2. Building Your Team's Bench Strength 3. Creating a "WOW" Customer Service Experience To discuss this program and book Courtney for your next event: Please email: courtney@courtneystantonspeaks.com Or call/text: 214-326-3166