"Explosive Situations"

By Pamela Tyree Griffin

It's been said that people love to hate insurance companies. Claim handlers have become so familiar with customer complaints that many feel they are unavoidable. That's not necessarily true, though. There are steps adjusters can take to either respond to a complaining customer or to avoid such complaints altogether.What to Say, How to Say ItCommunication breakdowns, which can lead to allegations o

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Is Happiness Normal?

By Michael Mecozzi

In 2006 Dr. Steve Hayes, a Clinical Psychologist, told Time magazine that happiness isnt normal. The remainder of the article described Hayes own personal journey, and ultimately his development of a new psychotherapy model, Acceptance and Commitment Therapy (ACT). ACT is based on the idea that pain is ubiquitous to humanity, and it is often the effort to eliminate pa

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The Classroom Analogy

By Oginga Carr

I come from an educational family. Both my mom and sister are nationally acclaimed, award winning teachers. As we have just started back to school, an analogy that my mom used to tell me popped into my head, and I couldnt help but think about how it relates to our work in teams as well as how we motivated ourselves. Being in the classroom for over 30 years, my mom made this observation,

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6 Questions on Social Media With Neal Schaffer

By Neal Schaffer

1. How did you get your start in the industry?My background is in B2B sales and marketing, but I didnt get started to become an active social media user until early 2008. As LinkedIn was where I was spending my time and gaining expertise, I soon began to blog about my experiences as a networking vehicle as well as an easy way to share my expertise with the world. That was in July, 2008

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Kirkus Reviews Book Review of Maximizing LinkedIn for Sales and Social Media Marketing

By Neal Schaffer

The book opens with two chapters aimed at building confidence that LinkedIns reputation as a space for business networking makes it ideal for business-to-business sales. Then it launches into the various functions available on LinkedIn. The book seems to have two audiences: the staffer who needs technical and tactical support in starting and executing a LinkedIn account, and the manager wh

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Social Media Key to Small Business Recovery

By Neal Schaffer

Social media speaker and author of the recently published book Maximizing LinkedIn for Sales and Social Media Marketing, Neal Schaffer, will be presenting multiple sessions on social media and LinkedIn marketing at the Small Business Survival Summit taking place in Baltimore, Maryland from September 7 to 9, 2011. Schaffer joins fellow social media authors Dan Zarrella and Chris Treadaway as well a

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Life IQ article from mammamia.com

By Neil Ihde

http://www.mamamia.com.au/relationships/life-iq-how-smart-are-you-really/

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Do I really need a Business Plan?

By Dale Little

Q. Im ready to open my own business. Ive always heard that I should have a business plan for financial reasons, but I have capital for start-up costs and wont need investors or a loan. Do I really need a business plan?A. The short answer is Yes. Ill use one of my favorite analogies in describing why: A business plan is like a road map. When you

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No one will promote you better than YOU will!

By Dale Little

Seriously Does anyone love your company as much as you do? Will anyone market your business with the level of passion and intensity that you will? No!When we are passionate about something, we share it with others. Why should marketing your business be any different? Sure, we all suffer from insecurity from time to time, but when you are in business for yourself, there is simply no ro

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3 Keys to Starting Your Own Business

By Dale Little

Q: Im currently employed, but would like to start my own business. Im not certain what my first steps should be.A: Congratulations on your decision to embark on this exciting chapter in your professional life! Research, planning and networking are three key elements to starting a business that will grow and flourish consistently.Research your chosen industry and also cur

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