Sales, Marketing & Service professionals secret to success is effective relationship building via communication. The most powerful communicators are skilled in the art of Active Listening, a learned behavior that accelerates the client/customer relationship by creating relatedness. Active Listening requires out of the box thinking and the ability to coach oneself to success. In this interactive presentation participants will: -Understand 4 key components to Active Listening. -Connect Active Listening to client/customer relationship building. -Practice using Active Listening as a pathway to client/customer relationship building. -Understand how to leverage Active Listening for closing deals, up selling and repeat sales. - Discover how to sustain motivation through the sales cycle.