Whether it be a manufacturing environment, or a service provider, there is always waste in the process. It is not uncommon to see up to 95% of a Value Stream be Non Value Add work (NVA = not being paid for this). Instead of focusing energy on how to make people work faster, the biggest improvement impact is made by identifying the waste and eliminating it. There are many tools, methods and approaches that can be used to identify and correct your particular problems. • Is your overhead too high? • Are your lead times too long? • Do you struggle with high amounts of scrap? • Is your Quality rating suffering? • What about your rework costs? Do you really know what they are? There are “hidden factories” within every operation. Learn how to: • Identify and analyze the major issues harming your performance. • Develop, define, plan, and execute short and long term strategies to reduce cost, increase productivity and achieve or exceed the desired levels of profitability and success. • Identify the true root cause to your problems, and implement effective and sustainable counter measures to make them go away for good. • Develop teams of efficiency-minded, goal-oriented individuals through simple training exercises, motivation, mentoring, and real world examples. • Inspire people to think differently, and change the way things are done for the better. Challenge your staff to take what they learn, and change the way they do things for the better.