It's not only what you do, but what you don't do that can make a huge difference in both business and in life. Unfortunately, we often react to situations as it happens, without given our circumstances time to set in, so that we can think every situation through to it's best resolution. Robert shares life's experience as a son, brother, father and business professional, manager and leader dealing with thousands of personalities - effectively for years. This is something you can garner from a book, as they say ... Ya had to be there! Well, that is exactly my point .l.. Been there done that. . I will deliver to your audience look at many situations so that you can see what your missing, from the outside in delivered in an entertaining, informative and humorous fashion.