What would happen if every member of your team came to work every day asking themselves and each other one simple question—How can we? How can we build an extraordinary customer experience? How can we fix this? How can we make a bigger impact? How can we turn this around? How can we collaborate? In this inspiring and highly-interactive keynote, your leaders will: • Learn key enablers of everyday innovation—that inspire and encourage people to solve problems on their own • Explore how FOSU (Fear Of Speaking Up) sabotages innovation and learn ways to counter the fear that stifles conversation, derails the best solutions, and discourages employees from making a bigger impact. • Practice easy-to-use tools and techniques to empower solutions-thinking and customer-focused problem solving This keynote is easily customizable with approaches and tools for senior leaders, middle managers or front line teams.