This presentation focuses on implementing a customer experience strategy that increases customer satisfaction scores and ultimately increasing your bottom line. WE PRESENT (4) MAIN POINTS OF FOCUS: 1. How to create engaging experiences with customers. 2. How to get leaders creating engaging experiences with employees. 3. How to get employees creating engaging experiences with customers. 4. Why your customers in turn will give their loyalty to your brand. KEY THOUGHT: Your brand is NOT the product, rather it‚Äôs what I feel, how I connect and what I remember about the experience. Additionally, we address myths, barriers and examples of how "WOW Experiences" impact your bottom line. Our presentation is based both on our experience working with Wells Fargo, CItizen's Property Insurance and other clients, as well as research from Booze and Company and Sales Force.