Success does not happen by accident. It is a process that occurs as we choose how to deal with prospects and customers in front of us. Each moment provides the opportunity to make critical decisions and work toward victory by expanding our vision, stretching out to accomplish our goals, as well as assuming full responsibility for living, growing and contributing. During this talk, Jeff will provide an in-depth look into these five key skills: Personal Awareness - The ability to recognize their influence on others. Integrity - The ability to let their intentions match their actions. Internal Motivation - The ability to do the right things for the right reasons. Empathy - The ability to recognize the emotions of others. Social Skills - The ability to build positive relationships.