"Systematize and Improve the Routine; Humanize the Exceptional..." Want to be comfortable in any leadership situation? Want to be successful in any endeavor even ones where you have little experience? Start with knowing the difference between Leadership and Management. With 20 years experience and over 14 discreet jobs that entailed leading and managing in unique and complex situations around the world, this program will give you the tools to lead in every environment. With an easy nature and keen insight, this presentation will ask tough questions, provide unique examples of both crisis and challenging leadership and management roles. 9 Essentials: 1. Meet, Call, Email: Communication is the most important thing a leader does and there is absolutely no substitute for face-to-face communication. 2. Build Trust: Face to face communication is the best way to forge and maintain a relationship to ultimately build trust. 3. Delegate, Delegate, Delegate: Delegation is vital to any leader and it bears repeating early and often; delegate, delegate, delegate. 4. Know when to micromanage: Delegation as an effective tool can only work if a leader knows when to dive into the details or in other words, micromanage. 5. Listen, Listen Listen: Listening, truly listening is hard to do. As a leader, perhaps a type A personality, there is always something else to think about. 6. Be, or know who is, the smartest person in the room: Being or knowing who the smartest person in the room is another leadership trait, that is easy to understand but difficult to put into practice. 7. If their people failed the leader probably failed: If subordinates fail then the leader probably failed can be seen throughout the military but crosses over into the civilian world. 8. Prioritization, making the time: Finally, leaders must prioritize and make time to lead. 9. Responsibility, Accountability, Authority: They are different. A leader must know how much they have of each.