PROGRAM ONE: Improv to Improve Healthcare : Tear Down Walls and Build Bridges (Medical Improv for Team Building and Advanced Communication Skills) is unique in a sea of look-alike, bore-you-to-death, leadership and communications programs. Improvisational games have been used extensively in business since the early 90s as a tool to teach spontaneity, creativity, team building, and communication. Dr. Campbells experience includes 30+ years as a professional actor, director, and speech coach. She has taught applied improvisational exercises (AIE) to all ages, private and corporate, since 1995. Offering keynotes and workshops to fit your group needs. Learner Objectives: 1. Explain the theory of applied improvisational exercises and how it relates to therapeutic interpersonal relationship skills with patients/clients. 2. List at least three improvisational principles that are basic to effective and assertive communication 3. Demonstrate three AIE methods to increase listening skills, understand non-verbal communication, and solve problems spontaneously. 4. Explain how applied improvisational exercises enable emotional intelligence, patient safety, and patient satisfaction. With this program of Applied Improvisational Exercises, your leadership teams learn how to: Turn fear into trust Turn worry into confidence Turn negativity into cooperation Turn problems into solutions Turn stress into spontaneity Turn ho-hum into fun Turn yikes into yippee! Dr. Candy Campbell, DNP, an award-winning actor and filmmaker, published the book, Improv to Improve Healthcare: A System For Creative Problem-Solving, based on her doctoral research at Stanford and her many years as a profesional actor. Read her peer-reviewed article, Interprofessional Communication and Team Building Using Improvisational Exercises, in Creative Nursing, May, 2014, 20(2),116-121. ______________ PROGRAM TWO: Channeling Florence Nightingale: Integrity, Insight, Innovation What would your healthcare audiences give to interact with the polymath icon of the nurse profession? Miss Nightingale captivates with her spoken-word poetry and audience Q & A. She motivates attendees with findings about the ONE key behavior that changes employee attitudes of overworked and under-appreciated to happy and productive. Her actionable message: one person CAN make a difference; start with the dream, find your team, dare to care, and you're nearly there. She's wise, she's witty, and she will help your team CHANGE their course. Florence lives the WE-centered message. The world (and of course, your healthcare organization) needs Florence now! The book - Channeling Florence Nightingale: Integrity, Insight, Innovation. Based on reading most of Nightingale's ~ 200 books and articles and > 15,000 letters, nurse-historian, Dr. Candace (Candy) Campbell based the book title on her qualitative study on the three themes that occurred most frequently in Nightingale's writings. Based on reading most of Nightingale's ~ 200 books and articles and > 15,000 letters, nurse-historian, Dr. Candace (Candy) Campbell based the book title on her qualitative study on the three themes that occurred most frequently in Nightingale's writings.