American author, Napoleon Hill once said, "Think twice before you speak because your words of influence will plant either success or failure in the mind of another." While we often do not give a second thought to the way we communicate others, the words we choose and, just as important, the tone we use, can have a powerful impact on their consequence. In this fast paced, 60 to 90 minute interactive presentation, Sonny Melendrez shares and explores business communication with the people we work with to those we call on for business. Key elements include: - How to appoach a new client: in person, by phone, via email or by letter. - 5 positive ways to ask for your client's business. - The 3 most important rules of phone etiquitte. - How to speak with confidence and enthusiasm. - Using your words to lead and inspire others. The do's and don'ts of social media communication This is the perfect "refresher course" for any staff or membership looking to improve their communications skills and business acumen. For more information, please contact Sonny Melendrez Motivational Presentations at 210-887-9850. Sonny travels from San Antonio, Texas.