The practice of medicine is undergoing the most radical changes since the advent of penicillin and doctors who continue to practice ‘business-as-usual’ will be the hardest hit. In a world where 77% of U.S. adults routinely consult online customer ratings when choosing a doctor, and physician remuneration is increasingly tied to patient satisfaction, now is the crucial time for forward-thinking medical professionals to proactively harness these new trends. In his keynote speech, breakout sessions and workshops, Dr. Bob Baker shares with doctors not only the exact practical insights and clinical strategies that helped him achieve personal Press Ganey scores in the 99th percentile, but also easy-to-incorporate personal insights that help physicians reconnect with their joy of practicing medicine. Dr. Bob Baker’s presentations offer practical, real-world ideas and advice that physicians and other practitioners can and do implement easily with immediate pay-offs in patient satisfaction. 77% of the doctors who attend report that they will make changes in their practices based on Dr. Bob’s recommendations. But you won’t find Dr. Baker standing behind a podium narrating slides! He is a warm and engaging speaker combining practical advice to improve patient satisfaction scores with inspiring stories to reignite doctors’ passion for medicine. He has been described as outstanding, the highlight of our conference, a gifted performer and educator and a joy to work with— winning consistent 4.8/5 ratings from audiences.