Employee engagement is how invested an employee is to an organization and its goals. You want to have the leadership skills that enables employee engagement and results in a great experience for your customers. This is a fun, entertaining and informative breakout session that will help you fine-tune the skills needed to not only understand but identify unconscious bias to better manage a diverse workplace. First you’ll learn how to identify and manage unconscious bias and diversity in a workplace with up to five generations. Then, we’ll teach you how to take that new skill to improve employee engagement such that it improves the customer’s experience. Click the “Check Availability” box to get further information concerning this program.