Everyone who works in a high-stress job will benefit from these 5 simple steps that make handling demanding people and difficult situations a breeze. "One of my call center employees just had a guy commit suicide while she was on the phone with him. Can you help?" That was the phone call I received from a client several months ago. Times were tough and getting tougher. Morale was low and getting lower. And then this! While we later learned he only simulated the suicide - the damage was done. Drawing on all my experience in law enforcement working with E 9-1-1 dispatch centers, police officers and SWAT teams and combining it with my skills as an executive coach, then flavoring it with a healthy dose of humor, I cooked up "How to Love a Hard Job." The result was 4 simple steps that each employee must take to make the job survivable, plus one more that makes it "thrivable!" And people LOVED it: "Overall, I could have heard the gentleman speak all night. His material and his charisma was awesome. I appreciate the information and I definitely have learned a lot." - Maggen W., Bank Call Center employee. Give your people the gift of loving their hard job!