Take a lively and engaging journey with a former Customer Service representative for the rich and famous. This 45 minute to 1 hour presentation is intended to inform and amuse any size audience. As a former Account Manager at Netjets for over 16 years to now owning my own Customer Service Training business, I speak about the lessons I learned while providing amazing customer service to the most distinguished and difficult clients on the planet! The source of the material is from the world of private aviation. I talk about the importance of customer service while citing examples from my experience "wowing" the 1%. When there is essentially no budget involved, one can get pretty creative creating amazing experiences for the extremely wealthy. However, things don't always go as planned! With mechanical issues, bad weather and the completely unpredictable waiting to sabotage any flight, navigating the pitfalls of aviation while telling a zillionaire "no", took extreme finesse. The stories told in this program reflect these issues and I discuss why it is so important for any business to be sure they are investing in Customer Service. If you are interested in an exercise about providing exceptional customer service, or if you want to hear some incredible, often humorous stories about servicing the rich and famous, this is the program for you!