RAVE REVIEWS; HOW EXCEPTIONAL SERVICE TURNS CUSTOMERS INTO YOUR GREATEST MARKETING ASSET. AUDIENCE Front of house managers Executive Chefs Restaurant Managers Functions Managers Sales and Marketing Managers Independent owners and franchisees OVERVIEW In the digital era online reviews have more currency than ever before. Great reviews drive business and bring people through your door. Unfortunately its far easier to get negative reviews from unhappy customers than it is from those who are satisfied with your services. That’s why we have to turn all your clients into raving fans to truly leverage the power of online reviews. Potential customers turn to sites like Yelp, Google and Facebook to evaluate your business before making their buying decision. A scathing review costs you thousands if not millions of dollars. In this presentation Kathryn will discuss the most powerful ways to increase customer satisfaction by delivering an exceptional customer service experience every time. TAKE AWAYS Participants will leave this program with: A deeper understanding of the connection between exceptional customer service and business growth. The ability to identify the preferred learning style of their staff so that customer service training is absorbed into the culture of their organization. Tips tools and techniques to connect with customers so they feel warm, welcomed and wanted.