When you think of customer service, do you immediately think about empathy? Probably not-but you should. In developing empathy at work, you have to think about how you understand your clientâ€™s perspective. Even better, build long-lasting relationships. Seeing situations from the other personâ€™s point of view is one of the most powerful skills you can acquire at work. Is it possible to have great technical skills and poor customer service â€“ people skills? YES! It's time to start exceeding your customer's expectations and raising the level of your organization's customer service! Format: "45 - 60 minute keynote & .5 Day Workshop" This program is perfect for: *â€‹Leadership *Managers *Team Members Attendee takeaways: *Why empathy is a critical attribute in any people business. *How to create long-term relationships and clients. *Learn to communicate in the customer's language. *How to understand customer's needs from their perspective. *The importance of having a customer-first service mindset. *Improving your brands reputation.