IrishmanSpeaks - Conor Cunneen

IrishmanSpeaks - Conor Cunneen

Improving People, Performance, Productivity - with a Smile!


"In 30 years of association work, I have NEVER seen a speaker as well received as you." - IMA

"Conor, I am not able to adequately put into words how AWESOME you were when presenting to our team.” Snak-King.

Fee Range: Available upon request
Travels from Naperville, IL (US)

For more information about booking IrishmanSpeaks - Conor Cunneen, visit
https://www.speakermatch.com/profile/ConorCunneen

Or call SpeakerMatch at 1-866-372-8768.

IrishmanSpeaks - Conor Cunneen
Conor Cunneen - Motivational Speaker

Improving People, Performance, Productivity - with a Smile!


"In 30 years of association work, I have NEVER seen a speaker as well received as you." - IMA

"Conor, I am not able to adequately put into words how AWESOME you were when presenting to our team.” Snak-King.

Fee Range: Available upon request
Travels from Naperville, IL

Affiliations:
  • The National Speakers Association
  • Toastmasters International
IrishmanSpeaks - Conor Cunneen - Motivational Speaker

IrishmanSpeaks - Conor Cunneen

Improving People, Performance, Productivity - with a Smile!


"In 30 years of association work, I have NEVER seen a speaker as well received as you." - IMA

"Conor, I am not able to adequately put into words how AWESOME you were when presenting to our team.” Snak-King.

Fee Range: Available upon request
Travels from: Naperville, IL

Affiliations:
  • The National Speakers Association
  • Toastmasters International

For more information about booking IrishmanSpeaks - Conor Cunneen,
Visit https://www.speakermatch.com/profile/ConorCunneen/
Or call SpeakerMatch at 1-866-372-8768.

Creating a GREAT Patient Experience and Great Medical / Dental Practice Environment
Smiling Workforce - Smiling Patients

PRESENTED BY:

Creating a Great Patient and Work Environment thru The Gift of GAB (Goals, Attitude, Behavior) Program outline: In a highly informative and interactive program, Chicago-based Irishman Conor Cunneen demonstrates how to create a great patient experience AND a great work environment through the Gift of GAB. The Irish are famous for the gift of gab, but in this powerful, funny program, Conor puts a unique perspective on GAB as an acronym for Goals, Attitude, Behavior and shows how you can create a great patient experience through Goals, Attitude, Behavior. But, let’s be realistic. You can only create a great patient experience if you have a great work environment, you work well with your colleagues and there is a mutual sense of collaboration and support in your practice. So we don’t just talk about the patient. We talk about you, your colleagues, your interaction with your patients and your colleagues and how going the extra yard for a colleague can result in the patient leaving with a smile that is a mile wide! (OK, that would have to be a really wide exit door, but you know what Conor means!) Attendees will leave with a smile on the face, a spring in the step, AND memorable, actionable ideas to help you, and your colleagues Improve the work environment and the patient experience – with a Smile! Learning Objectives I. Goals • Goals and Vision impact work in a positive manner • Goals provide focus and improve work ethic • The difference between Macro-Goals and Micro-Goals • The Power of DAILY Micro-Goals in generating patient and colleague satisfaction II. Attitude • Attitude IS a choice at all times • Poor attitude can lead to “Office Periodontitis.” Even "Office Cholesterol!" • Good attitude provides the oxygen for a good environment • The most important question to ask when things go wrong • The most important question to ask BEFORE things go wrong • Benefits of good attitude III. Behavior • Your Behavior creates Your Brand • Your Behavior Determines what patients and colleagues say about you • What patients and colleagues say about you IS your Brand • The environment you create is based on attitude and behavior • Review of your behavior under pressure • Three important words to a behavioral roadmap