CREATING A TOP O' THE MORNIN' CUSTOMER SERVICE EXPERIENCE Format: 45-60 minute keynote. Also half day workshop and seminarThis program is perfect for: Customer facing / front line customer service personnel Leadership who wish to build customer service ethic The audience will leave with: A smile on their face A spring in their step AND Memorable implementable ideas to help them create a great customer service experience Appreciation that creating that WOW customer service experience is a team effort AND Mental triggers to remember what the Irishman said This is a motivational, funny program that has real impact on customer facing personnel. This program is perfect for anyone involved in dealing with customers or patients. Although dental and medical practice do not always treat patients as customers I tell my clients in seeking a dental or medical customer service speaker that you are not dealing with patients, you are dealing with people - your customers! Testimonials "Conor, you outdid yourself! The first time you spoke at one of our association meetings, you got a great response from our members. Believe it or not, your reviews this time were even better! You were the highlight of this year's Annual Meeting and we will certainly call on you again to share you insights and sense of humor with our members. Thanks so much!" EXECUTIVE DIRECTOR, CHEMICAL COATERS ASSOCIATION INTERNATIONAL This program is a great conference kick-off for any event, be it Customer Service, Customer Loyalty, Leadership, Advertising, Marketing, Branding, Oncology or Healthcare. Conor has presented this program to Customer Service Conferences, to Consumer Loyalty events and Communication programs. Conor promises that you and your team will have a brand and customer service experience similar to Joliet Hospice who write: " Talking about goals, attitude and behavior can be a dreary topic if presented in the wrong fashion, Conor's unique way of presenting this customer service presentation inspired the audience. It was great to see so many smiling faces the next day as those who attended made a conscious effort to smile and have a great attitude. I hope you all are able to partake of the "Top o' the Mornin' Feeling from Conor. You won't regret it!" Joliet Hospice Customer Service, Customer Loyalty, Customer Engagement is a mind set. Conor demonstrates in his high impact program five micro-goals to improve the work environment which will ensure an improved customer service experience for your clients and customers. And what about Conflict Resolution? Check out Conor's videos on Attitude and the powerful question "What do I want my Attitude to be?" The Gift of GAB from this inspirational speaker is a powerful catalyst for enhancing Corporate Culture and for improving Emloyees/Workforce. The net result will be an improved client and customer service experience. The bottom line for you is that improved Customer Loyalty improves the bottom line. When concerned about emloyee motivation or a lack of worklife balance, the core concepts of Goals, Attitude, Behavior will resonate with your colleagues. The Gift of GAB generates peak performance and performance improvement for your employees/workforce. Conor's presentation skills that embody humor, emotion, storytelling, problem solving and just a good dose of laughter and stress reduction techniques are perfect for almost any event or any occasion. Give this humorous, motivational, likeable guru who has won numerous awards for his persuasion/influencing skills a phone call whether you are in human resources/labor relations, healthcare or hospitality, Leadership or Laughter. Conor customizes all his programs. Programs you will enjoy.