During this program your audience will learn the following: • Why Service Standards may be the most important component to the Organization Drivers of your business. • How to utilize Core Values to create Service Standards for every position on the organization chart. • How to create Service Standards that align with the brand and culture of your unique business. • When and how to reinforce Service Standards with your staff to increase accountability. • How to use Service Standards as a management and coaching tool. • How to start creating Service Standards immediately. Ken Bator has assisted hundreds of service-based organizations since 2001. His message and business principles resonate with corporate and small-business groups alike. For a free copy of his book, "The Formula for Business Success = B+C+S" contact Ken using the "check availability" tool provided.