Build your Dynamic Service System and recognize how your INPUT produces your FEEDBACK and creates your REALITY. This is a major step in changing your service culture from something you do to something you are. Discover how to move beyond your competitor's best efforts. Real life examples will have your people laughing and learning. Everyone talks about service ... some are interested while very few are committed. If you're serious about changing outcomes for the better, this program will help all levels in your organization, from senior executives to front-line staff.