Many companies spend lots of time on the “front end”, trying to get new customers in the front door, but they forget about their current customer base walking “out” the back door. How do we keep repeat business? In this session we cover all aspects of customer retention and building strong relationships. We cover the key phases of a customer and how to handle upset customers. We’ll also explore why customers drop your product/service and the answers will shock you! We will discuss the impact of how to create “moments of truth” with your customers.