The day to day operations, specifically of service businesses, rely heavily upon leaving satisfied clientele. This can be easily achieved through delivering the WOW experience to your customers. This course will discuss the easy perceptual items to be implemented without cost to the business. The talk focuses on seeing your service from the customer side, how to treat the home, how to communicate, how to ensure the customer is pleased and how to generate referrals from that happy customer. The course will also discuss turning these moments into positive reviews for your business. The speaker delivers an enlightened path based on 23 years in the service business with a mid sized staff.