How do you treat every customer and prospect with Class, Prestige, and Importance? It starts with “Crafting the Customer Experience” and it is vital to the success of your company or organization. Why? We must see the world through the eyes of our prospects, guests, and clients first. This seminar helps you create a plan of action to craft the entire customer experience, from the minute they look at you online, or make contact with you, until the minute they are done. But we are not done there. Once the transaction is complete, we then need to craft the experience to move them from “satisfied” to “loyal and raving”. They then become your Brand Ambassadors who can’t wait to tell your story on how you are making them feel! Getting to the Brand Ambassador stage also involves people- your people. It comes down to the little details, which not a lot of people train on and think about. We do. Little details of a guest’s experience are vital, they make the big things happen. We will train on the tips and techniques to make the little details important in the customer experience. You will see how you can truly be in the “hospitality business” by Crafting the Customer Experience - from the minute they start looking at your business to where they become a Brand Ambassador for your business!