Stacey's fun and engaging program teaches today's technical and multigenerational workforce how to provide superior customer service. At it's core is a simple idea: always Be Nice, Be Right, Be Here. The idea is simple, but Stacey's expertise is using innovative tools and activities to help participants define those terms and change their behaviors to reach their organization's definitions. What is nice to your organization? How does that look and sound? How do you be right, give correct information, with every customer? Why is it important to be here, fully present at all times while at work? Great service begins once there are clear standards. Bonus, if an organization can master all three, they will be the exception among their competitors. Customers will love you and sing your praise. Program Length: Customized to your needs, but typically between 2 to 4 hours Industries Covered: Professional Services, Call/Contact Centers, Hospitality. Note: Most industries could be included as we customize the class to you. Facilitation Method: Instructor Led - In Class. Note: This can be customized as well, if your team is remote or virtual. Please feel free to contact us with any questions. We enjoy hearing from you!