How do you ensure that your customers’ experience is meaningful, impactful and so awesome that they will go and tell everyone about it? What is the impact of not addressing it? What does "awesome" even look and sound like? How do you know when your customers really feel valued? How do you know when your employees feel valued?? In this roll-up-your-sleeves keynote and workshop, using one the most exhilarating forces in business today - IMPROVISATION, your leaders, managers and teams will experience the process of inspiring an Awesome, Outrageous Customer Experience which soon becomes YOUR Legendary brand. And, please start with your employees. You won't need any new manual when you start there. Your employees will want to share that enthusiasm. "Yes, but..." cynicism will be replaced with a Yes, AND..." attitude that resonates with the customer. When starting with your employees, they become more vested and excited about transferring that enthusiasm to all customer interactions. This highly experiential keynote will be a playground for bold new ideas you'll want to implement immediately - I promise!!