Jeannie Walters

Jeannie Walters

Jeannie Walters - Motivational Speaker

SpeakerMatch

The Customer Experience Investigator

Our mission: To create fewer ruined days for customers! Your audiences will feel empowered, enlightened and excited to deliver better experiences.

Fee Range: $5,000 - $7,500
Travels from Chicago, IL (US)

For more information about booking Jeannie Walters, visit
https://www.speakermatch.com/profile/jeanniewalters

Or call SpeakerMatch at 1-866-372-8768.

Jeannie Walters
Jeannie Walters - Motivational Speaker

Experience Investigators™ by 360Connext

The Customer Experience Investigator

Our mission: To create fewer ruined days for customers! Your audiences will feel empowered, enlightened and excited to deliver better experiences.

Fee Range: $5,000 - $7,500
Travels from Chicago, IL

Affiliations:
  • The National Speakers Association
Jeannie Walters - Motivational Speaker

Jeannie Walters

Experience Investigators™ by 360Connext

The Customer Experience Investigator

Our mission: To create fewer ruined days for customers! Your audiences will feel empowered, enlightened and excited to deliver better experiences.

Fee Range: $5,000 - $7,500
Travels from: Chicago, IL

Affiliations:
  • The National Speakers Association

For more information about booking Jeannie Walters,
Visit https://www.speakermatch.com/profile/jeanniewalters/
Or call SpeakerMatch at 1-866-372-8768.

Win with Magic Moments for Customers
Create Better Days for Customers and Employees

Discover how the right MISSION is a promise you can live up to for your customers! Let’s face it- Not everyone worries about the small details in your customer experience. It's easy to get lost in processes, leaving you and your customers frustrated and disappointed. You need a Customer Experience Mission. It’s the secret sauce that keeps your entire team focused on the customer, down to the smallest moments. A true Customer Experience Mission provides everlasting fuel for a culture that's empowered to react and deliver quickly in ways that promote positive emotions every step of the way. It’s your key to understanding the changes necessary to maximize customer retention and maintain a solid brand image – even after an error or service issue. But you must get the fire started first! This keynote is chock full of fun and thought-provoking examples from real brands who LIVE their missions through and through. Jeannie uses humor and real-life examples collected over her 20-year career. AND Jeannie is one of the few speakers who has done this work with clients including Orangetheory Fitness, Allstate, Bath and Body Works, and dozens of others in the B2C and B2B space. Her keynote includes updated research with neuroscience, market trends, customer insights and more. Attendees are guaranteed to gain new understanding on not just why customer experience is the only way to compete, but HOW each person can deliver on the mission. They will be inspired to start thinking of innovative ways to fine-tune customer expectations while delivering more memorable experiences. And best of all, they will be anxious to get started and share what they’ve learned with everyone! That’s why her LinkedIn Learning courses on customer experience have earned 5-Star Reviews and nearly 150,000 viewers! Attendees will leave empowered to: Identify and develop their own Customer Experience Mission Achieve greater success through setting compelling but realistic expectations Determine what it takes to operate and deliver on-mission consistently Identify hidden pain points and make them enjoyable instead Determine the best ways embed the Mission into processes and daily interactions Create moments that always align with customers’ goals and leave a lasting impression Learn to use the Mission as a compass for making better short-term and long-term decisions