Everyone in healthcare knows that patients have choices. The best healthcare organizations realize that the quality of experience a patient realizes on each visit will ensure long-term loyalty! So why let customer service sit on the sideline take a back seat? In this seminar you will discover: • How to connect with your patients in 30 second or less • 3 Communication techniques for exceeding patients’ expectations • How to Handle difficult patients (without making yourself sick) • How to ensure high scores on patient satisfaction surveys • Create loyalty It’s no longer good enough to simply meet patient expectations. Patients who are merely satisfied with a service will remain flexible, but will switch doctors and medical groups after only one bad experience. It’s, therefore, more important to create exceptional patient experiences – a story that they can share with their friends and family. Based on her book “How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around!), your participants will learn easy-to-implement lessons that not only create delighted patients and employees, but exceptional results as well.