Like it or not, your front line employees represent YOU. They are your customer's first contact and create a lasting impression. And chances are your employees do not know what "customer service" looks like. If you don't set clear standards and reinforce them, people revert to their comfort zones and become self-serving. (We see that everywhere, don't we?) In this workshop, the customer service "behaviors" are brought to life and fully experienced. Participants learn the following: • Why there is no such thing as "common sense" anymore. • Four generations in the workforce and the last two did not grow up around dinner tables. • What are we expecting our employees to know about communication skills, listening, respect for others and ability to connect with others from different generations? • Learn how to create a commonality within your team so everyone knows what "customer service" looks like. Participants practice communicating in behavioral terms so they will have a greater influence on their team and on their results. In this highly interactive workshop, Participants learn how to engage and generate high energy by collaborating with their team. They will know how to gain buy-in and have their team participate in establishing performance standards that deserve recognition and rewards. They learn to create the daily working conditions to generate effort, enthusiasm and productivity. Serving others wholeheartedly lifts morale and inspires employees to measurably increase results. Customized Handouts provide the reinforcement tools hand-crafted for implementation and mentoring to reinforce the new standards.