"Queen of Company Transformation"

"Queen of Company Transformation"

SpeakerMatch

Business SOULutions brings out the "soul power" in companies

I am the "Queen of Company Transformation" who creates workplaces where people are engaged, passionate and aligned. Over 32 years transforming leaders, managers, sales teams and customer service teams in hundreds of companies all over the world.

Fee Range: Available Upon Request
Travels from West Los Angeles, CA (US)

For more information about booking "Queen of Company Transformation", visit
http://www.speakermatch.com/profile/KathrynDager

Or call SpeakerMatch at 1-866-372-8768.

"Queen of Company Transformation"
Kathryn Dager - Motivational Speaker

Profitivity Inc.

Business SOULutions brings out the "soul power" in companies

I am the "Queen of Company Transformation" who creates workplaces where people are engaged, passionate and aligned. Over 32 years transforming leaders, managers, sales teams and customer service teams in hundreds of companies all over the world.

Fee Range: Available Upon Request
Travels from West Los Angeles, CA

"Queen of Company Transformation"

Profitivity Inc.

Business SOULutions brings out the "soul power" in companies

I am the "Queen of Company Transformation" who creates workplaces where people are engaged, passionate and aligned. Over 32 years transforming leaders, managers, sales teams and customer service teams in hundreds of companies all over the world.

Fee Range: Available Upon Request
Travels from: West Los Angeles, CA

For more information about booking "Queen of Company Transformation",
Visit http://www.speakermatch.com/profile/KathrynDager/
Or call SpeakerMatch at 1-866-372-8768.

Your Front Line Creates Your Bottom Line!
Customer Service Skills & Reinforcement Strategies

Like it or not, your front line employees represent YOU. They are your customer's first contact and create a lasting impression. And chances are your employees do not know what "customer service" looks like. If you don't set clear standards and reinforce them, people revert to their comfort zones and become self-serving. (We see that everywhere, don't we?) In this workshop, the customer service "behaviors" are brought to life and fully experienced. Participants learn the following: • Why there is no such thing as "common sense" anymore. • Four generations in the workforce and the last two did not grow up around dinner tables. • What are we expecting our employees to know about communication skills, listening, respect for others and ability to connect with others from different generations? • Learn how to create a commonality within your team so everyone knows what "customer service" looks like. Participants practice communicating in behavioral terms so they will have a greater influence on their team and on their results. In this highly interactive workshop, Participants learn how to engage and generate high energy by collaborating with their team. They will know how to gain buy-in and have their team participate in establishing performance standards that deserve recognition and rewards. They learn to create the daily working conditions to generate effort, enthusiasm and productivity. Serving others wholeheartedly lifts morale and inspires employees to measurably increase results. Customized Handouts provide the reinforcement tools hand-crafted for implementation and mentoring to reinforce the new standards.