This customer service program is incorporated with scenarios and roles play and is ideal for entry level and intermediate level participants. This program will help to reinforce best practices in your work place. Learning the nuances of dealing with customers. Learning how to keep customers happy and employees loyal. Learning how to deal with difficult customers or employees. Learning the importance of body language. Learning what to do when you're having a bad day and it's not the customer's fault. Although there are numerous facets to understanding, internalizing and executing successful customer service. Topics include: 1. Why it's important and necessary to have it. 2. Greetings are essential and knowing the proper way to execute them. 3. Role Play (so that you have a hands on about how to do it and what it looks and feels like). 4. Rapport building skills are critical even when there isn't a lot of time on your side.