Current research shows that emotional intelligence is a more important factor in workplace success than technical and hard skills. As work becomes more collaborative in nature, individual success is almost always dependent on one’s ability to communicate and influence rather than on any particular technical skill.
Organizational research consistently proves that emotional intelligence is essential for success in the modern workplace. Since most workplaces rely on diverse people working together to create a product or service, it is essential that people learn to navigate the human factor at work.
Emotional Intelligence determines our ability to engage well with others and is a major building block to effective collaboration, communication and teamwork. Emotional Intelligence is about recognizing your own emotional state and the emotional states of others and being choiceful about how you interact and engage with them. It is about choosing to engage people in a positive and constructive manner.
The Emotional Intelligence Matters workshop will help you develop robust relationships, solve problems using both logic and feelings, maintain an optimistic and positive outlook, cultivate flexibility in stressful situations, help others express their needs, respond to difficult people and situations calmly and thoughtfully and respond to change with grace and optimism.
Participants will learn to:
- Recognize how emotional intelligence impacts workplace interactions.
- Increase self-awareness, self-management and develop a clear understanding of interpersonal dynamics.
- Use strategies to manage counterproductive tendencies.
- Communicate professionally and effectively–in all situations.
- Identify and apply key emotional skills to a broad variety of workplace situations–regardless of emotional stress.
- Improve sensitivity to organizational and social cues.
- Avoid behaviors that will derail success in the workplace.
- Practice effective engagement skills for organizational success.
Executive Core Qualification Focus: Leading People; Results Driven; Building Coalitions
Leadership Competencies: Team Building; Interpersonal Skills; Customer Service; Problem Solving; Flexibility; Resilience.
Length: Full Day
