Program Description:
Difficult and toxic people. They’re everywhere — in both our professional and personal lives — co-workers, bosses, customers and even family members. You know who they are. The Whiners. The Drama Makers. The Complainers. The Gossips. The Back Stabbers. The Know-it-Alls. The Bullies. The Negative Nellies. The Victims. The Drainers. They are exhausting, annoying and can drive you crazy. And if you’re not careful, they have the ability to negatively impact you, your team, your organization and your life. Effectively dealing with negative and difficult people can reduce stress, improve confidence, boost productivity, improve morale and create a better life for you and those around you. In this fun, energetic and engaging session, you will learn what they do, why they do it, and what you can do about it the next time a drainer enters your life, whether at work or at home. You will leave with tools you can start using right away to make an immediate impact.
Program Outcomes:
You will leave learning:
-Key strategies on how to effectively communicate with difficult people, including the words to use, the words to avoid and powerful body language techniques
-How to be more confident when dealing with the most difficult people and how to handle any difficult conversation
-How to control your emotions and reactions, set boundaries and stay calm when a negative person pushes your buttons
-Practical solutions for how to transform the drainers negative energy into positive contributions
