Customers willing to laugh are willing to listen. Using humor is the best way of communicating just about anything. because humor overcomes objections and other obstacles. It helps people consider ideas they normally would not entertain. Humor is a multi-billion-dollar industry. That's why commercials without humor do not exist. A "sense of humor" is essential for customer satisfaction.
This presentation discusses:
Non-verbal Para-verbal, and Verbal communication
Barriers to communication
Active Listening skills:
and Improving Customer Service with Humor Strategies