Challenge the notion of conflict resolution and reframe effective collaboration as getting comfortable with friction. Drawing on her experience with teams in conflict, Hilary shares techniques based in empathy-infused communication that support navigating disagreements in functional and productive ways. By standing confidently on your own values and fully understanding the intentions of your colleagues or clients, learn to approach discord with ease and increase the likelihood of a positive outcome. If you’re looking for practical advice on how to manage team conflict and improve collaboration, this talk is not to be missed.
Format: 60-90 minute keynote. Can also be delivered as a half-day or full-day highly interactive workshop with "deep dive" small group sessions.
Actionable Takeaways:
- Honoring emotions when communicating change
- Remaining kind with different perspectives on change
- Understanding the impact of status and power in new roles
- Being brave and bravely curious when you don't really want to talk about it anymore
