Understanding Emotional Intelligence is critical for leaders, managers, and those who seek to lead groups. But how do you increase understanding for self and others and have it impact a group, team, organization or workplace positively? In this interactive presentation participants will: - Discover an easy-to-understand manager’s guide to emotional intelligence. - Uncover strategies to increasing understanding of complex interpersonal challenges. - Explore new ways to approach difficult personalities. - Understand how to encourage relationship building and trust in group settings.