Great communication is a hallmark of any high achieving organization be it in business or otherwise. Poor communication, especially when it comes to feedback conversations and other types of conversations that we find difficult to have, unfortunately is the norm in far too many organizations. If we can understand the psychology behind these conversations and what makes them work we can take better control of them and make them work for everyone involved. Audience members will come away with a better understanding of "what makes us tick," get practice with them and stop fearing these conversations and instead embrace the opportunity knowing it will have a positive affect.
