The social-sensitivity and communication program equips employees with the tools of facilitating effective communication, providing feedback, avoiding dysfunctional communication situations, listening, and problem solving. Through hands-on activities, practical exercises, group discussions, and information sessions, participants will learn to utilize communication as a vehicle for effectively leading and bridging gaps between departments and internal and external units. Participants will learn the art of listening and communicating effectively through an understanding of why miscommunication occurs, relationship building, and team-based communication. Participants will also learn to adapt their communication styles to leverage the personalities and abilities of diverse employees to create organizational and team productivity.
This program differs from others because it combines social sensitivity training with tangible techniques for improving communication, team dynamics, and organizational effectiveness. Previous research shows that an awareness of social sensitivity in a group relates closely with a team’s ability to perform a wide range of tasks successfully. Bender, et al. (2012) reported that social sensitivity is highly correlated with team effectiveness, team member satisfaction, and customer satisfaction. Socially sensitive people tend to be more open to sharing new ideas, sharing responsibilities, and correctly perceiving and responding to customer/team member needs, which results in a more positive and efficient workplace. This training program will focus on improving social sensitivity and communication in order to improve communication, teamwork, and morale.
