Healthy relationships are one of the major pillars for a happy, healthy personal and professional life. It is ironic then that the education of children and young adults is devoid of teaching effective communication skills. Of course, we are taught grammar and punctuation, however, that is content. The process is the most critical aspect of communication. Verbal messages are delivered by words, tone of voice and body language. Do you know which one carries the most impact for the listener? Do you know who has the most influence in a conversation—the speaker or the listener? Do you know the 5 mistakes the majority of people make in verbal communication? Answer: • Abusive—profanity, Sarcastic—putdowns, • Criticism—making judgments, condemning • Fail to ask questions—jump to conclusions • Narrow Perspective—Closed minded. (My way or the highway). • Manipulation— hoping that no one is ever going to remember. Eventually people lose trust and it impacts everyone. Empowered Communication sets forth: • Twelve (12) Empowered Communication tools http://drdorothy.info/empowered-communication/ • Conflict resolution strategy • How to manage criticism from others • How to deliver feedback without judging or criticizing. • How to mitigate and manage manipulative communication styles. • How to gain trust. • How to negotiate win/win outcomes. Other common mistakes found in communication covers a lot more in detail on how people are overly biased upon something, how people are fully self-centered and seldom listen and how communication suffers from technicalities being unclear and without focus. If healthy relationships are one major pillar for us to stay happy in our personal and professional life, by all means communication is the greatest tool in aid towards building a lot of understanding among ourselves. After all, effective communication plays a vital role within a healthy and long lasting satisfying relationship.