To take your company from good to great, the key ingredient is service. Sure, we can talk about the importance of customer service and treating customers nicely, however, putting it into practice can often be a challenge. Speaker Mary Kay Modaffari has spent more than 25 years as Executive Vice President and Partner at Brunner Advertising Agency. She helped grow the agency to nearly 200 staffers and $180 million in billings. Through her unique ServicEffect Method, she has led employees and teams to establish and maximize relationships across all channels, helping to take your sales and marketing from “a good job” to “I can’t imagine what we would do without you!” In this keynote, Mary Kay will share her strategies to help your employees increase the bottom line without sacrificing care or service.