Behavior and success expert, Dr. Diane Hamilton wrote her doctoral dissertation on emotional intelligence, which later led to her expertise as an engagement expert. Employee engagement is the emotional commitment the employee has to the organization and its goals. Dr. Hamilton explains the cost of poor engagement and how to improve it. Businesses, where employees communicate effectively, are 50% more likely to have less turnover. Stress caused from working with a manager with ineffective interpersonal skills costs American companies $360 billion a year. Find out what companies can do to improve employees' emotional commitment to their job, to increase profitability.