Is your next customer a hair-trigger away from abandoning your business… forever? What your customer expects from you is increasingly set and shaped outside your industry, which means your customer experience has probably fallen behind. If you don’t know how to meet these mysterious demands – let alone what they even are – your customers will go elsewhere. But it doesn’t have to be that way. In this mind-blowing presentation, Daniel Levine will tear aside the curtain and reveal the new trends and expectations that are raising the bar on customer care. Clearly see the real ways your customers are researching, trying and buying, and discover how the world’s best companies are serving their customers in ways you can replicate – and exceed. While this presentation is inspirational, funny and packed with amazing visuals, the emphasis is on the practical: Daniel will equip you with the real-world tools and strategies you need to surpass customer expectations, stay ahead of the trends, and generally up your game.