When you think of customer service, do you immediately think about empathy? Probably not-but you should. In developing empathy at work, you have to think about how you understand your client’s perspective. Even better, build long-lasting relationships. Seeing situations from the other person’s point of view is one of the most powerful skills you can acquire at work. Is it possible to have great technical skills and poor customer service – people skills? YES! It's time to start exceeding your customer's expectations and raising the level of your organization's customer service! Format: "45 - 60 minute keynote & .5 Day Workshop" This program is perfect for: *Leadership *Managers *Team Members Attendee takeaways: *Why empathy is a critical attribute in any people business. *How to create long-term relationships and clients. *Learn to communicate in the customer's language. *How to understand customer's needs from their perspective. *The importance of having a customer-first service mindset. *Improving your brands reputation.