Program Categories
Program Categories

Speaker Programs in Customer Service

Inspiring an Awesome, Outrageous and Legendary Customer Experience
- Starting with your internal customer
  

How do you ensure that your customers’ experience is meaningful, impactful and so awesome that they will go and tell everyone about it? What is the impact of not addressing it? What does "awesome" even look and sound like? How do you know when your customers really feel valued? How do you know when your employees feel valued?? In this roll-up-your-sleeves keynote and workshop, usi...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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Managing a Customer Service Crisis
What to do when it's your fault
  

It's inevitable that things will go wrong once in a while: products arrive late, incorrect orders, instructions are overlooked. How you handle the situation can mean the difference between understanding client and a furious one, not to mention the possibility of second sale for the future. In this seminar you will learn the 4 A's of customer service crises: 1. Admit that you've made a mistake ...

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Travels From: Kansas City, MO
Fee Range: $2,500 - $5,000

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Maximizing the Customer Service Experience
Winning Through Creating Exceptional Customer Experiences
  

One thing that separates high-performing from low performing organizations is the ability to create positive and memorable customer experiences. Additionally, creating loyal customers - repeat customers will have the most impact on your bottomline. The interaction between employees and customers is vital for sustained growth. What does the picture of amazing customer service, look like in your org...

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Travels From: Seattle, WA
Fee Range: Available upon request

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Innovating Service
6-Step Formula to Transform Employees into Evangelists of Superior Service and Innovation
  

Service is a promise that cannot be seen, touched, smelled or tasted through any of our external senses. BUT, it is felt through the service your employees provide. Service companies sell a promise that is fulfilled through everyday actions of their employees. Do your employees want to serve your customer? Do your employees feel part of the success of the organization? Do they actively help you ma...

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Travels From: San Francisco, CA
Fee Range: Varies

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Delivering Value to Your Customers
Using Technology & Data to Deliver MORE Value and Grow Your Business.
  

Learn from an actual data scientist and technology expert about the latest innovations in customer service. At the end of this program attendees will know: - How to create more value for customers by using analytics and reporting - How do deliver more value to customers by leveraging technology - How can data and feedback be used to enhance the customer experience - What is the secret to engaging...

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Travels From: Tampa, FL
Fee Range: $2,500 - $5,000

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