Program Categories
Program Categories

Speaker Programs in Customer Service

Innovating Service
6-Step Formula to Transform Employees into Evangelists of Superior Service and Innovation
Updated!
  

Service is a promise that cannot be seen, touched, smelled or tasted through any of our external senses. BUT, it is felt through the service your employees provide. Service companies sell a promise that is fulfilled through everyday actions of their employees. Do your employees want to serve your customer? Do your employees feel part of the success of the organization? Do they actively help you ma...

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Travels From: San Francisco, CA
Fee Range: Varies

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Delivering Value to Your Customers
Using Technology & Data to Deliver MORE Value and Grow Your Business.
  

Learn from an actual data scientist and technology expert about the latest innovations in customer service. At the end of this program attendees will know: - How to create more value for customers by using analytics and reporting - How do deliver more value to customers by leveraging technology - How can data and feedback be used to enhance the customer experience - What is the secret to engaging...

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Travels From: Tampa, FL
Fee Range: $2,500 - $5,000

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"Creating Wow Experiences"
"WHAT GOT YOU HERE WONT GET YOU THERE"
  

This presentation focuses on implementing a customer experience strategy that increases customer satisfaction scores and ultimately increasing your bottom line. WE PRESENT (4) MAIN POINTS OF FOCUS: 1. Why creating engaging experiences with customers matters to your bottom line. 2. How to get leaders creating engaging experiences with employees. 3. How to get employees creating engaging...

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Travels From: Greater Tampa Bay Area, FL
Fee Range: Available Upon Request

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Customer Experience is the New Competitive Advantage
What Works, What Doesn't and Why it Matters More Than Ever
  

The greatest source of lost revenue for your business is the prospect you never knew about. They clicked away without buying, drove past without stopping in, or hung up on your voice mail system. Worse yet, you have no idea who they were, or how many there were. So, how do you earn and keep customers when patience is short and alternatives are only a short drive or a click away? In this hard-hitti...

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Travels From: Denver, CO
Fee Range: Over $10,000

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Luxury Customer Service
The Customer Experience
  

When you have a business or you own your part of a business and you must interact with the customer, there comes a special type of luxury customer service which only the right mindset can provide. What must you think? What must you do? What must you get your customer to expect? And, how do you lead?

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Travels From: Dallas, TX
Fee Range: Available Upon Request

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