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Servicing your Customer
Better Customer Service Technics
Updated!
  

I was employed at a very large company during one of the most negative and largest recalls in U.S. history. This was not only tough on the customers but, the employees as well. How did we retain 100% of our dealers and most of our customers??? This is a fun and interactive exercise in improving your employees customer service skills. Let's understand how to handle the "aggressive customer" i...

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Travels From: Nashville, TN
Fee Range: Available Upon Request

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Delighting Every Customer
epic experiences brands create to win
  

If you think we live in a transactional world, you're wrong. Welcome to the experience economy. Our lives and daily existence is created by a string of experiences that we participate in. Is the experience you are creating for others EPIC? The idea is not just to attract a customer, but to delight a loyal follower and co-creator in your experience. The best brands in the world delight their cu...

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Travels From: Columbus, OH
Fee Range: Available Upon Request

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The Three C's of Perfect Customer Service
How to Keep Your Customers Coming Back
  

Every Business was created to make money, but only those business that understand the importance of the customer will ever really thrive. By following the Three C's of Perfect Customer Service you'll keep you clients coming back to you over and over again. 1. Create - Create proper expectations. 2. Cultivate - Cultivate a real relationship / Get to know them. 3. Care - Care enough to go a...

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Travels From: Salt Lake City, UT
Fee Range: Varies

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Creating the Black Tie Customer Experience
Achieving the highest standards of service and professionalism
  

How much attention are your employees paying to ALL your customers and prospects? Do your associates go above and beyond to make your customers FEEL differently about you? What is your Customer Service Strategy? If done correctly, this strategy will develop to turn your customers into both brand ambassadors, and loyal, raving fans for you! Which means increased revenue and better brand awarene...

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Travels From: Akron, OH
Fee Range: $5,000 - $7,500

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The Customer's Journey
Create something extraordinary for your customers to keep them coming back.
  

Customers are more discerning than ever, expecting business to offer an engaging journey through their brand, products, and services. They want to hear your story, and be a part of the action. During this presentation from a former Disney leader, you will learn psychologically proven storytelling techniques that will change how you look at consumer experiences. During this presentation, you'...

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Travels From: Kelowna, BC (Canada)
Fee Range: Available Upon Request

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