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Innovating Service
6-Step Formula to Transform Employees into Evangelists of Superior Service and Innovation
  

Service is a promise that cannot be seen, touched, smelled or tasted through any of our external senses. BUT, it is felt through the service your employees provide. Service companies sell a promise that is fulfilled through everyday actions of their employees. Do your employees want to serve your customer? Do your employees feel part of the success of the organization? Do they actively help you ma...

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Travels From: San Francisco, CA
Fee Range: Varies

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Shared Accountability Through Service Standards
Consistency is the core tenet of every brand. The creation and adherence to service standards is critical to establishing that consistency.
  

During this program your audience will learn the following: • Why Service Standards may be the most important component to the Organization Drivers of your business. • How to utilize Core Values to create Service Standards for every position on the organization chart. • How to create Service Standards that align with the brand and culture of your unique business. • When and how to re...

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Travels From: Long Beach, CA
Fee Range: $1,000 - $2,500

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Customer Service Bootcamp
How millennial employees can learn to put the client at the center of their universe
  

As the marketplace has shifted, wherein millennials are the fastest growing demographic, it has moved the needle of focus from the client to the provider. Previous generations took great pride in maintaining customer loyalty, however, today, millennial customers are less loyal than ever, and millennial employees are less interested in going above and beyond to make someone else the focus of their ...

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Travels From: New York City, NY
Fee Range: Varies

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DISC Customer Service
Customer and Client Services
  

Teach administrative and customer support teams how to dependably provide stellar service and interaction regardless of behavioral style.

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Travels From: Atlanta, GA
Fee Range: $2,500 - $5,000

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Are You Speaking Geekinese to Your Customers?
Speak The Language of Your Customers
  

Are You Speaking Geekinese? Experts in all fields are asked to communicate with others about their specialty. Depending on the situation however, they may be losing the attention of those with whom they are working. Many times this is because of their usage of their specialty’s jargon or "Geekinese" that may not be understood. During this 45-minute interactive speech, attendees will discov...

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Travels From: Atlanta, GA
Fee Range: $1,000 - $2,500

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