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CUSTOMER-CENTERED SERVICE
Updated!
  

Does your organization need an ENERGY SHOT when it comes to Customer Service? Decreased satisfaction, sales and service are the symptoms of internal & external customer service problems. This presentation will provide Victoria’s proven methods to help you: > Bust the Common Customer Service Myths > Implement the 3 “Shows” That Create Progress > Discover Customers’ “Hot Buttons”...

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Travels From: ATLANTA, CHICAGO, DALLAS, D.C., DENVER, LAS VEGAS, LOS ANGELES, PHOENIX, SEATTLE, TUCSON
Fee Range: Available Upon Request

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Innovating Service
6-Step Formula to Transform Employees into Evangelists of Superior Service and Innovation
  

Service is a promise that cannot be seen, touched, smelled or tasted through any of our external senses. BUT, it is felt through the service your employees provide. Service companies sell a promise that is fulfilled through everyday actions of their employees. Do your employees want to serve your customer? Do your employees feel part of the success of the organization? Do they actively help you ma...

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Travels From: San Francisco, CA
Fee Range: Varies

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WoW Customer Service
The role of happiness in great customer service
  

Experience the inspiration and insights of the DH journey through the lens of your speaker’s personal path to happiness. From Tony Hsieh's wakeup call to the role of happiness in great customer service with key learnings on building a culture to ingrain and sustain WoW customer service. • The DH Story from Zappos CEO Tony Hsieh to the Delivering Happiness Movement • Personal life lesso...

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Travels From: San Francisco, CA
Fee Range: $7,500 - $10,000

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Season your Customer Experience with these 3 key ingredients
Season your Customer Experience with these 3 key ingredients
  

In this engaging presentation, attendees will learn 3 key ingredients needed in their business that will create customer loyalty and increase revenue in their company. They will discover the importance of a powerful customer experience and walk away informed, empowered, and inspired to create an experience that will make their customer’s say, Wow!

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Travels From: Travels From, KY
Fee Range: $1,000 - $2,500

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Servicing your Customer
Better Customer Service Technics
  

I was employed at a very large company during one of the most negative and largest recalls in U.S. history. This was not only tough on the customers but, the employees as well. How did we retain 100% of our dealers and most of our customers??? This is a fun and interactive exercise in improving your employees customer service skills. Let's understand how to handle the "aggressive customer" i...

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Travels From: Nashville, TN
Fee Range: Available Upon Request

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