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How to Build a Culture of Happiness
Delivering Happiness Effect
  

Experience the inspiration and insights of the Delivering Happiness journey from Sunny’s perspective as the Culture Chief and a founding member of the Delivering Happiness team. She will briefly share the story of Zappos form their unlikely success using happiness as a business model to the global movement known as Delivering Happiness, then unfold the simple formula that has become commonly acc...

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Travels From: San Francisco, CA
Fee Range: $7,500 - $10,000

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Customer Service: The Good Stuff is Money In the Bank
Create a Winning Customer Service Strategy
  

Customers buy people and experiences over brands. If they like what they experience they will tell someone and that remains the #1 way to build or lose business. Is your Customer Service attracting and maintaining a strong customer base? This program is designed to build strong brand identity, strong teams, winning customer - employee experiences and tools needed for Crisis situations. Caro...

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Travels From: Winston Salem, NC
Fee Range: Available Upon Request

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Navigating Through Generational Generalities
Discovering positive ways to connect with employees and customers regardless of the differences among Generations X, Y, and Z as well as Baby Boomers
  

During this program your audience will learn the following: • How to make meaningful connections in today’s “wired” world. • How to help others turn knowledge into wisdom. • The differences among the generations and how that understanding can lead to engagement. • Understanding how and when to use the knowledge of “generational generalities” in branding, culture building, a...

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Travels From: Long Beach, CA
Fee Range: $1,000 - $2,500

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The Psychology of Influence
Why Door-Holding, Good Manners, and Who Pays for Lunch Matters
  

We are social creatures. As much as we think about ourselves, we also spend a lot of time pondering about how others perceive us, and thus, we are highly susceptible to social influence. There have been some fascinating studies and findings that speak to the power of politeness and persuasion. We will explore when you should and should not hold a door open for another, the most polite country ...

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Travels From: Milwaukee, WI
Fee Range: Available Upon Request

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Culture Is The Bass
7 Principles For Developing A Culture That Works
  

Can you imagine going to a music performance tonight (any type will do) and the musicians are not playing together? Each of them is engaged in their own musical performance while wearing sound canceling headphones. They are each playing every note perfectly using their own tempo and volume — but they’re not in sync with any of the other musicians. Does this sound like something you w...

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Travels From: Washington, DC
Fee Range: Available Upon Request

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